Frequently Asked Questions

Nutfields is a premium brand of Kenya Nut Company, offering high-quality nuts sourced directly from Kenyan farms. We specialize in cashews, macadamia, peanuts, and mixed nuts, all processed to maintain their natural flavor and nutritional value.

All our nuts are sourced from carefully selected farms across Kenya. We work directly with local farmers to ensure quality, sustainability, and fair trade practices.

While not all our products are certified organic, we prioritize natural farming practices and ensure that our nuts are free from artificial additives, preservatives, and harmful chemicals. Specific organic products are clearly labeled on our website.

Store nuts in a cool, dry place away from direct sunlight. Once opened, transfer them to an airtight container and refrigerate to maintain freshness. Properly stored nuts can last for several months.

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in, provide delivery details, and choose your payment method. Follow the on-screen instructions to complete your order.

We accept multiple payment methods including:

• M-Pesa (Lipa na M-Pesa)
• Credit/Debit Cards (Visa, Mastercard)
• PayPal
• Cash on Delivery (for eligible orders)

Yes, absolutely! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways, and we never store your complete card details on our servers.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once the order is processed for shipping, modifications may not be possible. Please contact us immediately at online@kenyanut.com or call +254 722 204 263 | +254 722 201 353.

Yes! We offer special pricing for bulk orders and wholesale customers. Please contact us at online@kenyanut.com with your requirements, and our team will provide you with a customized quote.

We currently deliver to all major towns and cities across Kenya. For specific location availability, please check during checkout or contact our customer service team.

Delivery times vary by location:

• Nairobi & surrounding areas: 1-2 business days
• Major towns: 2-4 business days
• Remote areas: 4-7 business days

You'll receive tracking information once your order is dispatched.

Delivery charges vary based on your location and order value. We offer FREE delivery on orders above KES 8,000. Standard delivery fees range from KES 150 to KES 500 depending on the destination.

Yes! We offer a pickup option at selected locations. During checkout, choose "Pick up at store" and select your preferred pickup location. You'll be notified when your order is ready for collection.

Once your order is dispatched, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return unopened products within 7 days of delivery for a full refund or exchange. Products must be in their original packaging and condition.

We take quality seriously. If you receive a damaged or defective product, please contact us immediately at online@kenyanut.com with photos of the product and packaging. We'll arrange for a replacement or full refund at no additional cost to you.

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

If the return is due to our error (wrong item, damaged product, etc.), we'll cover the return shipping costs. For other returns, the customer is responsible for return shipping fees.

Yes, you need to create an account to place an order. This allows you to track your orders, save delivery addresses, and enjoy a faster checkout experience for future purchases.

Absolutely! We take data security seriously. Your personal information is encrypted and stored securely. We never share your information with third parties without your consent. Please read our Privacy Policy for more details.

Click on "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password. If you don't receive the email, please check your spam folder or contact our support team.

Yes! Log into your account and go to "My Account" to update your personal information, delivery addresses, and password at any time.